Refund policy
Return & Refund Policy
Overview
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund under the conditions below.
Return Window
Returns are accepted within 30 days of delivery.
To be eligible, your request must be made within this period.
Return Eligibility
All items are eligible for return and exchange.
There are no product exclusions unless required by law.
Items must be returned in reasonable condition consistent with normal use and inspection.
Return Shipping
We offer free return shipping for all approved returns.
Once your return request is accepted, we will provide instructions and cover the return shipping process.
Refunds
Once your returned item is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time is typically 5–10 business days
Restocking Fees
We do not charge any restocking fees for returns or exchanges.
Exchanges
We offer exchanges for any item, including size, color, or product preference changes.
Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photo evidence.
We will arrange a replacement or full refund at no additional cost.
Late or Missing Refunds
- If you have not received your refund yet:
- Check your bank account again
- Contact your payment provider (processing may take time)
- Contact your bank for further processing details
- If the issue persists, contact us for assistance.
Contact Information
For all return and refund inquiries:
mail@cointerstore.io